KACE® Cloud

Release Notes

March 2025

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

The new feature is introduced in KACE Cloud:

Feature Preview for Scripting in KACE Cloud

We are thrilled to announce a feature preview for our upcoming Scripting functionality in KACE Cloud. While not all potential capabilities will be available in this upcoming preview, this new feature will give you a taste of how to automate tasks, streamline workflows, and enhance your productivity like never before.

How to Participate:

To ensure this feature meets your needs, we invite you to share your use cases for Scripting. Your feedback is invaluable to us! We will review the use cases carefully to check if you qualify for access to this exclusive preview.

Interested in Joining?

If you are interested in participating in the Scripting feature preview, send an email to KACE_BETA@quest.com with your use cases and details on how you plan to utilize this feature.

We look forward to hearing from you and working together to make KACE Cloud even better!

For complete information about these feature, visit the KACE Cloud Help Center.

See also:

Enhancements

The following is a list of enhancements implemented in KACE Cloud.

  • Improved Restart and Snooze Functionality
    • KACE Cloud now offers more flexibility in device restarts triggered by patch installations. Users can snooze the restart according to rules set by the admin.
    • Enhancements to Patching Rules to improve flexibility for setting the rules . The changes are as follows:
      • Renamed Notification Rules to Patch Deployment Notification.
      • Renamed Reboot Rules to Device Restart Notifications.
    • Users can now preview the restart notifications that Windows and macOS users get when prompted for installing updates.
    For more information refer to Configure patching rules and client notification options.
  • Remote Restart for Registered Devices
    Admins can now remotely restart Windows and macOS registered devices, similar to MDM-enrolled Windows devices.
  • Improved Patch Reporting
    Optimized Patch reporting to improve reporting efficiency, reduce load on the database, and enhance scalability for large patch datasets.
  • Support for Android 15 restrictions:
    KACE Cloud now supports key Android 15 restrictions for work profiles and COPE devices, improving security and usability.
  • Google’s Support for AMAPI Devices
    KACE Cloud now allows Android Management API (AMAPI) devices to authenticate with a Google Managed account (work profile only).
    • To integrate with AMAPI, KACE Cloud must be configured with a Google Workspace admin account. If AMAPI was not initially set up with a Google-managed account, devices must be unenrolled, and a new enterprise created, as existing enterprises cannot merge with Google Workspace. For more information refer AMAPI : Enable Google Managed Authentication
    • The result is seamless authentication for AMAPI devices, simplified setup without recreating Google Console projects, and better device management with improved Google Workspace integration.
  • New Policy Editor:
    Try the beta version of our new policy editor, which makes it easier to understand the content of the policy and easier to configure it. Feedback is welcome!
    Please submit your feedback for this feature to kace_beta@quest.com

 

Resolved issues

The following issue is addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Passcode configuration setting "Restrict the auto-lock timeout" requires a reboot to take effect on Windows devices. 11313
Timeout error when exporting large amounts of Reporting data to CSV. 11509
Policy Restriction Sets are not applied to Android EMM devices at enrollment. 11740
Some resolutions cause device Remote Access page to display incorrectly when Splashtop Streamer apps are not in app library. 11794
Increased Policy Name limit to 50 characters. 11802
Admin Portal shows error when viewing Restriction Set Effective Restrictions on Android 15 device. 11811
Device notifications incorrectly disabled by default on Android AMA devices. 11817
Admin portal filter icon showing primary color all the time in some places. 11826
Error shown when adding same version of previously deleted uploaded app to App Library. 11831
Custom Profile Command configurations incorrectly always use 'Execute' operation. 11860
KACE Cloud Secure icon not displayed on Device Patching navigation choice for MDM enrolled Windows devices. 11870
Devices in disabled tenants set to check in on 24 hour interval. 11888
Device Inventory incorrectly marks some iOS apps as supporting macOS. 11901
Apps fail to install and Restriction Set shows non-compliant due to bad entry in Restriction Set allowed app list on Android EMM devices. 11965
Unable to save Option Set when lock screen image is uploaded and 'Use the same image for both' checkbox is selected. 11972
Apps fail to install and Restriction Set shows non-compliant due to bad entry in Restriction Set allowed app list on Android AMA devices. 11993
Improve performance on patch remediation. 12057
Improve performance on reports. 12084
Updated device history record verbiage for iOS and Android app installations. 12096
Android devices not showing profile deployed to in device Restriction Set list. 12119
App and Certificate notifications not marked as complete for Android EMM and AMA devices. 12128
Android AMA device history shows error when multiple Restriction Sets are applied with different app usage settings. 12148
Policy Manager installing Work Profile Restriction Sets on Android EMM and AMA fully managed devices. 12151
Added filter for Android Zero-Touch devices. 12188

Known issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issues Issue ID
Windows Firewall status may not be accurate if inventory occurs immediately after the device starts. 10384
Android AMA devices pre-enrolled or added to Zero Touch using the IMEI do not match up to "Discovered" device record when enrolled. These devices should use the serial number. 10504
Device Network settings missing from Reports. 10678
Windows Option Set configs with wallpaper settings may fail to apply with 'Atomic Failed' device history message. 10783
Unable to remove managed 'System CA Store' certificates. 10872
Apple OS Updates attempts are limited to 10 retries and count cannot be reset. 10978
Remote Access sessions history list shows unenrolled devices as 'Unknown'. 11278
Device alias for Apple devices is intermittently set back to default. 11290
Android EMM Passcode notification not shown if device user does not allow notifications for KACE Cloud Agent. 11324
Updating iOS Restriction Set to change kiosk app fails when already applied to device. 11405
Some certificates deployed to Windows devices may be installed to local user rather than local computer. 11506
Agent Inventory fails to save some apps with long version numbers and names. 11528
Admin cannot send Inventory requests to Apple devices in "Enrolling" state. 11615
Logged-in user and user profile data may not be collected from Windows devices disjoined from on-premise domains. 11696
Android Option Set setting 'Turn location tracking on' deprecated. 11828
Device patching manifest generation can time out if Patch Filter includes all superseded and inactive patches. 12086
EMM Android Agent does not support multi SIM devices. 12157

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - March 2025